Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

UEGNSG512 Mapping and Delivery Guide
Control centre communication with gas industry stakeholders

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency UEGNSG512 - Control centre communication with gas industry stakeholders
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to use technical communication skills and techniques to effectively liaise and communicate with relevant parties to ensure gas deliveries and operations are carried out within contractual, operational and regulatory requirements. It includes planning, identifying and carrying out control centre communication with gas industry stakeholders. It also includes completing workplace procedures for communication and liaising with gas industry stakeholders.This unit applies to safe work site where gas industry operations occur. It could also apply, where applicable, to other workplaces in the electricity supply industry (transmission and distribution and generation), the electrotechnology industry and the water industry, subject to work health and safety (WHS)/occupational health and safety (OHS) and duty of care requirements being met for the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Control Centre Discipline
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan control centrecommunication with gas industry stakeholders
  • Work schedules, drawings, plans, requirements, workplace procedures and material lists are detailed and communicated to control centre, analysed, as required, and the extent of the preparation of the work determined for planning, coordination and follow-on communication purposes
       
Element: Communication work is prioritised and sequenced for efficient and effective outcome following consultation with persons for completion within acceptable timeframes to industry quality standards and in accordance with workplace control centre procedures and guidelines
       
Element: Risk control measures for identified communication hazards are prioritised, implemented and evaluated against the work schedule
       
Element: Relevant requirements and workplace procedures for communication work is communicated to relevant persons and work sites
       
Element: WHS/OHS, environmental and sustainable energy policies and workplace procedures related to communication work are identified to ensure safe systems of work are followed
       
Element: Relevant work permits are secured to coordinate the performance of work in accordance with requirements and workplace procedures
       
Element: Liaison and communication with authorised persons, authorities, clients, land owners and other relevant parties are undertaken to resolve issues and coordinate work activities
       
Element: Persons participating in the communication work are briefed and respective responsibilities coordinated and authorised, as required, in accordance with workplace control centre procedures
       
Element: Identify and carryout gas industry stakeholder communication requirements
  • Relevant WHS/OHS, operational and commercial requirements and practices of individual stakeholders are referenced and actioned in accordance with control centre guidelines and workplace procedures
       
Element: Work is monitored, performed and/or coordinated in accordance with applicable work schedules and to applicable stakeholder requirements
       
Element: Control centre hazard warnings and safety signs are recognised, hazards are assessed and WHS/OHS risks are reported to the authorised persons for directions in accordance with workplace procedures
       
Element: Remedial actions are identified and communicated to relevant stakeholders to overcome any shortfalls encountered in the work schedule in accordance with requirements and workplace procedures
       
Element: Unplanned situations are responded to in accordance with workplace procedures in a manner that minimises risk to personnel and equipment
       
Element: Ongoing monitoring of communication quality of the control centre work are undertaken in accordance with requirements and workplace procedures to ensure that the stakeholder’s agreed communication requirements are adhered to
       
Element: Communication with clients is conducted in a professional and courteous manner in accordance with organisational requirements and to contractual agreements and statutory requirements
       
Element: Appropriate language and interpersonal skills are used to facilitate accurate and relevant exchange of information
       
Element: Enquiries outside area of responsibility/knowledge are referred to the nominated person for resolution
       
Element: Complete procedures for communication and liaison with gas industry stakeholders
  • Communication work undertaken is checked against works schedule for conformance with requirements, anomalies are reported and solutions identified in accordance with workplace procedures
       
Element: Accidents and injuries are reported and followed up in accordance with requirements/workplace procedures
       
Element: Work site is confirmed safe and operational accordance with workplace procedures and status communicated to relevant stakeholders
       
Element: Relevant work permit/s are signed off and relevant equipment and processes are returned to service and advised to stakeholders as required
       
Element: Notification of completion of work and tasks is communicated to relevant stakeholders in accordance with workplace procedures
       
Element: Gas stakeholders and staff are notified of actions required at the completion of any work activity or task
       
Element: Agreed outcomes are monitored, as required, and communication to stakeholders in accordance with workplace requirement
       
Element: Communication completion processes are performed in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.

constants and variables must include the following:

industry products and services

authoritative sources

product information

stakeholders

organisational requirements

interpersonal skills

nominated person(s)

product and service issues

workplace environment context must include at least one (1) of the following:

gas industry production, transmission and distribution areas

location — control centres or places where communication processes occur

workplace processes must include the following:

use of computer hardware and software, such as email

work requests from other parties

relevant procedures for equipment use

perform work under or without supervision

work carried out in regular or specified timeframe

documentation must include the following:

written requests and reports

organisational formatting reports

regulatory reporting formats

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work schedules, drawings, plans, requirements, workplace procedures and material lists are detailed and communicated to control centre, analysed, as required, and the extent of the preparation of the work determined for planning, coordination and follow-on communication purposes 
 
 
 
 
 
 
 
Relevant WHS/OHS, operational and commercial requirements and practices of individual stakeholders are referenced and actioned in accordance with control centre guidelines and workplace procedures 
 
 
 
 
 
 
 
 
Communication work undertaken is checked against works schedule for conformance with requirements, anomalies are reported and solutions identified in accordance with workplace procedures 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

UEGNSG512 - Control centre communication with gas industry stakeholders
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEGNSG512 - Control centre communication with gas industry stakeholders

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: